Set Up or Cancel a Direct Debit

Direct Debit is the easiest way to pay. We collect each invoice automatically when it’s due, and we tell you 3 working days before each payment. You can cancel at any time, and your payments are protected by the Direct Debit Guarantee.

You can set up or cancel a Direct Debit at any time in our customer portal.

1. Open your browser and log in to the customer portal at https://portal.publicinternet.com/
2. From the top menu, click the Account button.
3. Next, from the left-hand menu, click Payment Methods. You’ll see a summary of the payment methods on your account and options to change them.

The Direct Debit section shows any Direct Debit currently on your account.

Set Up a Direct Debit

Click the Add Direct Debit button at the top of the Payment Methods page.

• Enter your bank account details and select Setup Direct Debit to save them to your account.
• No payment will be taken at this time.
• We’ll email you to confirm the details of your Direct Debit once it’s set up.
• From then on, we’ll collect each invoice on its due date and email you a receipt.

Cancel a Direct Debit

Click Cancel Direct Debit on the Payment Methods page.

• The cancellation takes effect immediately, and we won’t request any further payments from your account.
• Before you cancel, please save a payment card so your invoices are still paid. Bank transfer can’t be used for regular services.
• Cancelling a Direct Debit doesn’t cancel any services on your account. To cancel a service, do so from the relevant service page in the customer portal, or contact our support team.